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Privacy

Updated January 01. 2026

MindSpaceX and its subsidiaries (MindSpaceX Aviation, MindSpaceX Growth, MindSpaceX Learning, MindSpaceX Academy) (collectively "MindSpaceX," "we," "our," or "us") respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.mindspacex.com (the "Website") and use our services and applications (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

Account Information: When you register for an account, we collect your name, email address, password, company name (if applicable), and billing information.

Profile Information: You may choose to provide additional information such as profile picture, job title, phone number, and business address.

Communications: When you contact us, we collect the information you provide including your name, contact details, and the content of your communications.

Payment Information: We collect payment card details and billing information necessary to process transactions. Payment processing is handled by our third-party payment processor, Stripe, in accordance with PCI DSS standards.

Application Data: Information you input or generate while using our Services, including content, files, and user-generated data.

1.2 Information Collected Automatically

Device and Usage Information: We automatically collect information about your device and how you interact with our Services, including:

  • IP address and approximate geographic location

  • Browser type and version

  • Operating system

  • Device identifiers

  • Pages visited and features used

  • Time and date of visits

  • Referring and exit pages

  • Clickstream data

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. See Section 9 for more details.

Log Data: Our servers automatically record information including browser type, pages visited, time spent on pages, access times, and other statistics.

1.3 Information from Third Parties

We may receive information about you from third-party services you choose to connect with our Services, such as authentication providers, CRM systems, or analytics services.

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide, maintain, and improve our Services, process transactions, and deliver customer support.

Account Management: To create and manage your account, authenticate users, and communicate about your account.

Personalization: To customize your experience and provide tailored content and recommendations.

Communications: To send you technical notices, updates, security alerts, administrative messages, and marketing communications (with your consent where required).

Analytics and Improvement: To understand how users interact with our Services, analyze trends, and improve functionality and user experience.

Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and security threats.

Legal Compliance: To comply with legal obligations, respond to legal requests, and enforce our terms and policies.

Business Operations: For internal business purposes including research, development, and business intelligence.

3. Legal Bases for Processing (GDPR)

For users in the European Economic Area (EEA), UK, and Switzerland, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide the Services you've requested

  • Legitimate Interests: Our legitimate business interests, such as improving our Services, marketing, and fraud prevention (balanced against your rights)

  • Consent: Where you have provided explicit consent for specific processing activities

  • Legal Obligation: Compliance with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, including hosting, analytics, payment processing, customer support, and marketing (subject to confidentiality agreements).

Business Transfers: In connection with or during negotiation of any merger, sale of company assets, financing, or acquisition of all or part of our business to another company.

Corporate Affiliates: With our subsidiaries and affiliated entities for business purposes consistent with this Privacy Policy.

Legal Requirements: When required by law, subpoena, court order, or government request, or to protect our rights, property, or safety.

With Your Consent: With your explicit consent for specific sharing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Data: Retained while your account is active and for up to 60 days after account deletion for backup and recovery purposes.

Transaction Records: Financial and transaction data retained for 6 years to comply with accounting and tax requirements.

Marketing Data: Retained until you unsubscribe or opt out, then deleted within 30 days.

Legal Claims: Data may be retained longer if necessary for legal claims, compliance, or dispute resolution.

You may request deletion of your data at any time by contacting us at privacy@mindspacex.com.

6. Your Privacy Rights

6.1 All Users

Access and Correction: You may access, review, and update your account information at any time through your account settings.

Opt-Out of Marketing: You may unsubscribe from marketing communications using the unsubscribe link in emails or by contacting us.

Cookie Controls: You may manage cookie preferences through your browser settings.

6.2 European Economic Area (EEA), UK, and Swiss Users (GDPR)

You have the following additional rights:

Right to Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete data.

Right to Erasure: Request deletion of your personal data in certain circumstances.

Right to Restriction: Request restriction of processing in certain circumstances.

Right to Data Portability: Request transfer of your data to another service provider in a machine-readable format.

Right to Object: Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Right to Lodge a Complaint: File a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@mindspacex.com. We will respond within 30 days.

6.3 California Residents (CCPA/CPRA)

California residents have the following rights:

Right to Know: Request disclosure of personal information collected, used, and shared.

Right to Delete: Request deletion of personal information we have collected.

Right to Opt-Out: Opt out of the sale or sharing of personal information (Note: We do not sell personal information).

Right to Correct: Request correction of inaccurate personal information.

Right to Limit Use of Sensitive Personal Information: Limit use of sensitive personal information (if applicable).

Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment.

To exercise these rights, email privacy@mindspacex.com or call +45 60764639. We will verify your identity and respond within 45 days.

California Shine the Light: California residents may request information about third-party disclosures for direct marketing purposes once per year.

7. International Data Transfers

MindSpaceX is based in Odense, Denmark. Your information may be transferred to and processed in countries other than your country of residence, including Denmark and other countries where our service providers operate.

For EEA, UK, and Swiss users, we implement appropriate safeguards for international transfers, including:

  • Standard Contractual Clauses approved by the European Commission

  • Adequacy decisions by the European Commission

  • Other legally recognized transfer mechanisms

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use our Services or provide any information to us.

If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us immediately at privacy@mindspacex.com. We will take steps to delete such information from our systems within 30 days.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our Services. We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly (e.g., authentication, security).

Performance Cookies: Collect information about how you use our Services to improve functionality.

Functional Cookies: Remember your preferences and personalize your experience.

Marketing Cookies: Track your browsing activity to deliver relevant advertising (with your consent).

9.2 Third-Party Cookies

We use third-party services that may set cookies, including:

  • Google Analytics: Website analytics

  • Google Maps API: Location and mapping services

  • Stripe: Payment processing

These third parties have their own privacy policies governing their use of your information.

9.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies

  • Block third-party cookies

  • Block all cookies

  • Delete all cookies when you close your browser

Note that disabling cookies may affect the functionality of our Services. Essential cookies cannot be disabled if you wish to use our Services.

For more information, visit www.allaboutcookies.org or your browser's help menu.

9.4 Do Not Track Signals

Some browsers include a Do Not Track (DNT) feature. Our Services do not currently respond to DNT signals, but you may manage cookies through your browser settings.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL

  • Encryption of sensitive data at rest

  • Access controls and authentication requirements

  • Regular security assessments and audits

  • Employee training on data protection

  • Secure data centers with physical security controls

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

Third-Party Services We Use:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our Website with a new "Last Updated" date

  • Sending an email notification to your registered email address

  • Displaying a prominent notice on our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Employee and Applicant Information

If you are a MindSpaceX employee or job applicant, we collect and process your information for human resources purposes, including:

  • Recruitment and hiring

  • Employment administration

  • Benefits administration

  • Payroll processing

  • Performance management

  • Legal compliance

Employee data is handled in accordance with applicable employment and data protection laws.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Controller: MindSpaceX Aviation Dronningensgade 23, 5000 Odense C, Denmark

Email: privacy@mindspacex.com
General Inquiries: info@mindspacex.com
Website: https://www.mindspacex.com

Data Protection Officer (DPO): dpo@mindspacex.com

For EEA users, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) or your local supervisory authority.

Supplemental Notice for EEA, UK, and Swiss Users

Data Controller: MindSpaceX, located at Dronningensgade 23, 5000 Odense C, Denmark

Representative: Accountable Manager, Carsten Borgen

Supervisory Authority: Datatilsynet (Danish Data Protection Agency)

Supplemental Notice for California Residents

Categories of Personal Information Collected (last 12 months):

  • Identifiers (name, email, IP address)

  • Commercial information (purchase history)

  • Internet activity (browsing behavior)

  • Geolocation data

  • Professional information

  • Inferences from above categories

Business/Commercial Purpose: As described in Section 2

Categories of Third Parties: Service providers, analytics providers, payment processors

Sale of Personal Information: We do not sell personal information

Sharing for Cross-Context Behavioral Advertising: We may share information for targeted advertising with your consent

Retention: As described in Section 5

Sensitive Personal Information: We do not collect sensitive personal information as defined by CPRA

For questions specific to California privacy rights, contact: privacy@mindspacex.com

Bookings & Cancellations

Bookings & Cancellations

Updated February 09. 2024

We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have some terms and conditions that you will need to agree to when booking. These terms and conditions offer a level of protection to both you and our business.

How to Book

Please ensure you have read, understood and accepted the Conditions of Booking before you submit a booking. By placing a booking you will be deemed to have read, understood and accepted them, therefore entering into a contract.

To make, amend or cancel a booking please use the live booking system on our website or app or email us at booking@mindspacex.com.

Once your request is received and processed and you receive a booking email from us, your booking in then classed as a confirmed booking and the terms and conditions below apply. By completing this form you are entering into a contract with us.

Although you have received a confirmation on your booking, your space(s) on the course you have selected will only be confirmed if you have a valid membership with no outstanding fees.

Methods of Payment

Payment of the course fees must be made in advance and should be made at the time of placing a booking or immediately after receiving an invoice. This applies to single course payments only and not to members with a current monthly membership.

Course payments can be made only via the websites online payment portal and all transactions are immediate and final.

 

Cancellation – Online Classes

Whether or not course fees have been paid or a client holds a monthly membership, cancellation fees will apply once the booking has been processed.

Bookings can only be cancelled via the my account section of the website.

  • Cancellations are not possible within 30 min of the training start time/date.

  • Cancellations more than 30 min. in advance of the course will incur no charge or penalty.

  • No shows on the day without any notice will be classed as cancelling within 30 min. of the session.

  • A member who, three (3) times in 60 days, have cancelled within 30 min. of a session, as per the terms above, will be have his/her booking rights revoked.

 

To ensure a consistent service is provided to all, this is non-negotiable.

Cancellation – One-to-One lessons / personal tutoring

Bookings can only be cancelled by completing the cancellation form in the my account section of the website.

  • Cancellations within 24 hours of the training start time/date will be charged the full course fee or debited from his/hers allowable course balance.

  • Cancellations more than 24 hours in advance of the course will incur no charge.

  • No shows on the day without any notice will be classed as cancelling on the day within 24 hours.

Cancellation – Free Webinars

Webinars can be cancelled at any time. Attendance is not necessary and access to a recording will be available for active bookings.

Booking Transfers

Bookings are non-transferrable.

Course Content and Programme Schedule

MindSpaceX reserves the right to alter the advertised schedule of courses, which may include cancellation of a course.

All advertised programmes require a minimum number of participants. Where this number is not reached, we may choose to cancel the course. Where MindSpaceX cancels a course a 4-day notice must be provided.

MindSpaceX reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control.

MindSpaceX reserve the right to change the venue from that originally advertised by providing 4 days notice.

MindSpaceX will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.

 

Acceptable Use of Facilities

In placing a booking you agree to abide by MindSpaceX’s Acceptable Use Policy relating to the use of MindSpaceX’s facilities. This policy requires the following:

  • None of MindSpaceX’s facilities may be used to locate, display or transmit any material which is illegal or offensive,

  • No software may be downloaded or installed on any of MindSpaceX’s computing equipment unless under the explicit direction of the MindSpaceX platfrom,

  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the MindSpaceX platform,

 

Exclusion

MindSpaceX reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. MindSpaceX will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.

Digital and Online Training Facilities

MindSpaceX will provide access to our online training platforms in order for delegates to attend an online training course.

Charges for online training are per delegate and not per connection. Where we suspect more than one person is using a connection to our digital services, we reserve the right to terminate and block the connection without refund.

We will publish the minimum software and hardware requirements for accessing our online and digital services. It is the delegates responsibility to check these prior to the course and cancel within the required timescales where these cannot be met.

Revolution Learning and Development will not be responsible for failures to connect due to software or hardware requirements not being met, internet drop-outs or failures, issues with firewalls or being unable to download the required software due to internal security policies.

Free Webinars and Other Online Services Offered Free of Charge

MindSpaceX will from time to time offer some online and digital services free of charge.

Where this is the case we use an email marketing list programme to collect and manage registrations including sending joining instructions. This data will also be added to our main marketing list and used to send further communications after the event where we think the delegate will be interested in the content. Information can be unsubscribed at any time.

Shipping & Returns

Shipping & Returns

Updated February 09. 2024

MindSpaceX (“we” and “us”) is the operator of https://www.mindspacex.com (“Website”) which is the main distributor the Airline Transport Pilot: Complete Note Collection book. By placing an order through this Website or through our redirect site www.theATPbook.com you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer and includes VAT and most customs fees.

 

Returns

RETURN DUE TO CHANGE OF MIND

MindSpaceX will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase or to the credit card used for the transaction. We will notify you once this has been completed through email.

(MindSpaceX) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

WARRANTY RETURNS

MindSpaceX will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers may be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. 
Upon return receipt of items for warranty claim, you can expect MindSpaceX to process your warranty claim within 7 days. In most cases pictures of the damaged goods would be sufficient. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

 

Order Processing/Handling

 

IN-STOCK ITEMS

We aim to have sufficient stock to minimise the processing time for all orders. Where this is possible the order will be processed within 24 hours.

IN-STOCK ITEMS

When off-site on-demand printing is required, MindSpaceX will place the order with the vendor within 24 hours and confirm this to you via email. Once the order has been dispatched the the vendor you will again be informed. 

Delivery Terms

MindSpaceX uses UPS as its main delivery service. Shipments will be ensured and tracking will be provided. Where UPS delivery is not available, another provider will be used. When another delevery service is used, the option for insurance and/or tracking is not guaranteed.

DISPATCH TIME

Orders are usually dispatched within 2 business days of order payment.


SHIPPING TIME - 'WORLDWIDE STANDARD'

Generally, orders shipped 'standrd' are in transit for 4 – 7 days. This varies greatly depending on the destination. We are able to offer a more specific estimate at checkout.

 

SHIPPING TIME - 'WORLDWIDE EXPEDITED'

Generally, orders shipped 'expedited' are in transit for 1 – 4 days.

 

CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Simply email the changes to oders@mindspacex.com and mention clearly your order details and new shipping information. 

 

P.O. BOX SHIPPING

We are in most cases unable to offer couriers services to these locations.

 

MILITARY ADDRESS SHIPPING

We are able to ship to military addresses using USPS within the United States. We are however unable to offer this service using courier services.


ITEMS OUT OF STOCK

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. During this time you are able to cancel you oder at any time for a full refund.

 

DELIVERY TIME EXCEEDED

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. MindSpaceX is not liable for nor in direct control of delivery times.

 

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us with next steps.

 

Duties & Taxes


SALES TAX

Sales tax has already been applied to the price of the goods as displayed on the website.

 

IMPORT DUTIES & TAXES

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and MindSpaceX encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to MindSpaceX at the customers expense, and the customer will receive a refund for the value of goods only. The cost of the return shipping and the cost of the initial shipping will be deducted from the refund amount.

 

Cancellation

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

PROCESS FOR PARCEL DAMAGED IN-TRANSIT

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

PROCESS FOR PARCEL LOST IN-TRANSIT

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Customer service

For all customer service enquiries, please email us at: orders@mindspacex.com

Membership

Membership

Last Updated: January 01, 2026

Welcome to MindSpaceX! These Membership Terms and Conditions ("Membership Terms" or "Terms") govern your use of the MindSpaceX membership services and platform (the "Service" or "Site") as a member.

Please read these Terms carefully before becoming a member. By clicking "I Agree," creating an account, or using our Service, you enter into a legally binding contract with MindSpaceX ("we," "us," or "our"). If you do not agree to these Terms, please do not use our Service.

These Terms should be read together with our Privacy PolicyBooking and Cancellation Policy, and Discliamer.

1. Definitions

Content: All materials available through the Service, including but not limited to tutorials, courses, videos, webinars, eBooks, sample files, project files, spreadsheets, documentation, and forum content.

Member or You: The individual or entity that has subscribed to a MindSpaceX membership.

Membership: Your subscription to access the Service and Content for a specified period.

Subscription Fee: The recurring fee you pay for your membership, as displayed during the signup process.

Billing Cycle: The recurring period for which you are charged (monthly or annually).

Trial Period: Any complimentary period offered to new members to try the Service.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 16 years old to register for a membership. If you are between 16 and 18 years old, you must have your parent's or legal guardian's permission to use the Service.

For users under 18: By registering, you confirm that your parent or legal guardian has read and agreed to these Terms on your behalf.

For users under 16: Our Service is not available to you. If we discover that a user under 16 has registered, we will terminate the account immediately.

2.2 Account Registration

To become a member, you must:

  • Provide accurate, current, and complete information during registration

  • Maintain and update your information to keep it accurate

  • Use a valid email address that you regularly access

  • Create a secure password

You are responsible for all activity that occurs under your account.

2.3 Account Security

Your Responsibilities:

  • Keep your username and password confidential

  • Do not share your login credentials with anyone

  • Do not allow anyone else to access the Service using your account

  • Notify us immediately at member@mindspacex.com if you suspect unauthorized access

Account Sharing Prohibited: Memberships are for individual use only and are non-transferable. Sharing accounts violates these Terms and may result in immediate termination without refund.

2.4 One Account Per Person

You may only maintain one active membership account. Multiple accounts by the same person are prohibited, except with our express written permission (e.g., separate personal and business accounts).

3. Membership Plans and Pricing

3.1 Available Plans

We offer various membership plans with different features, content access levels, and pricing. Current plans and pricing are displayed on our website at www.mindspacex.com/plans.

Plans may include:

  • Monthly Membership: Billed every month

  • Annual Membership: Billed once per year

  • Premium Tiers: With additional features or content

3.2 Pricing

All prices are stated in [currency] and include applicable VAT/taxes unless otherwise specified.

Promotional Pricing: Special offers, discounts, or promotional pricing may apply for limited periods. Terms of promotional offers will be clearly stated at the time of signup.

3.3 Price Changes

We reserve the right to change our pricing at any time. However:

Existing Members: If we increase your subscription fee, we will:

  • Notify you at least 30 days before the increase takes effect

  • Send notification to your registered email address

  • Give you the option to cancel without penalty before the new price applies

New Members: Price changes apply immediately to new subscriptions.

If you do not cancel before a price increase takes effect, you accept the new pricing by continuing your membership.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express)

  • Debit cards

  • Other payment methods as displayed at checkout

All payments are processed securely through our third-party payment processor, Stripe.

4.2 Billing and Automatic Renewal

IMPORTANT: YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW

By subscribing, you authorize us to charge your payment method:

  • At the start of each billing cycle

  • Automatically, without additional authorization from you

  • Until you cancel your membership

Monthly Plans: Charged on the same day each month
Annual Plans: Charged on the anniversary of your signup date

You will receive an email receipt after each successful payment.

4.3 Payment Authorization

By providing payment information, you:

  • Authorize us to charge the payment method for all fees due

  • Authorize recurring charges for the duration of your membership

  • Confirm that you are authorized to use the payment method provided

  • Agree to update payment information if it changes

4.4 Failed Payments

If a payment fails:

Day 1: We will notify you by email and retry the payment
Day 3: Second payment attempt and reminder email
Day 7: Final payment attempt and final notice
Day 10: Your membership will be suspended if payment is not received

Account Suspension: During suspension:

  • You cannot access member-only Content

  • You retain access to free resources

  • Your account and progress are preserved

  • You can reactivate by updating payment information

Account Termination: If payment is not received within 30 days of suspension, your account may be permanently terminated.

4.5 Updating Payment Information

You can update your payment method at any time through your account settings or by contacting member@mindspacex.com.

5. Free Trial Period

5.1 Trial Offer

New members may be eligible for a free trial period as advertised. Trial terms will be clearly displayed during signup.

During Your Trial:

  • Full access to Content and features (subject to any trial limitations stated)

  • No charges during the trial period

  • Automatic conversion to paid membership at trial end (unless cancelled)

5.2 Trial Eligibility

One Trial Per Person: You are entitled to one free trial. The same individual cannot sign up for multiple trials.

Identity Verification: We may use the following to verify identity:

  • Email address

  • Payment method

  • Device information

  • IP address

Previous Members: If you have previously been a paying member, you may not be eligible for a trial period.

5.3 Trial Cancellation

EU/EEA/UK Consumers: You may cancel during the trial period without charge and without providing a reason. This is your statutory right.

How to Cancel:

Cancellation Timing: To avoid being charged, you must cancel at least 24 hours before your trial ends. Cancellations made less than 24 hours before trial end may result in charges for the first billing period.

5.4 Trial Restrictions

We reserve the right to:

  • Limit trial eligibility based on previous membership history

  • Deny trials to users who have repeatedly signed up and cancelled

  • Modify or discontinue trial offers at any time

If you attempt to abuse the trial system by creating multiple accounts, we may:

  • Deny the trial

  • Charge you for the full membership period

  • Terminate all associated accounts

6. Cancellation and Refunds

6.1 Your Right to Cancel (EU/EEA/UK Consumers)

14-Day Cooling-Off Period: Under EU Consumer Rights Directive, you have the right to cancel your membership within 14 days of signup without giving a reason and receive a full refund.

Important: If you access Content during the cooling-off period, you acknowledge that:

  • You have expressly requested immediate access to the Service

  • You may forfeit your right to a full refund

  • You may be charged a proportionate amount for Content accessed

6.2 Cancelling Your Membership

How to Cancel:

Cancellation Timing:

  • You may cancel at any time

  • Cancellation takes effect at the end of your current billing period

  • You retain access until the end of the paid period

No Cancellation Fees: We do not charge any fees to cancel your membership.

6.3 Refund Policy

Monthly Memberships:

  • Within 14 days of signup: Full refund (EU consumer right)

  • After 14 days but within first month: Pro-rata refund at our discretion

  • After first billing cycle: No refund; cancellation effective at period end

Annual Memberships:

  • Within 14 days of signup: Full refund (EU consumer right)

  • After 14 days but within first 3 months: Pro-rata refund for unused months, minus 15% administration fee

  • After 3 months: No refund; cancellation effective at end of annual period

Promotional/Discounted Memberships: Refunds calculated based on the discounted rate paid, not regular pricing.

6.4 Refund Processing

Approved refunds will be processed within:

  • 14 days of your cancellation request

  • To your original payment method

  • Bank processing times may vary (typically 5-10 business days)

 

6.5 No Pro-Rata Refunds for Violations

If your membership is terminated for violating these Terms, no refund will be provided.

6.6 Exceptions

Refunds may be denied or adjusted if:

  • You have excessively downloaded Content (see Fair Use Policy)

  • You have violated these Terms

  • We suspect fraud or abuse

  • You have already received refunds on multiple occasions

7. Content Access and Usage Rights

7.1 License Grant

Your membership grants you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and view Content through the Service

  • Download limited Content for personal, non-commercial educational purposes

  • Use the knowledge, techniques, and skills learned for any purpose (personal or commercial)

7.2 Restrictions on Content Use

You MAY:

  • Stream or download Content for personal learning

  • Use techniques, methods, and knowledge gained from Content in your own projects

  • Create your own original works inspired by what you learn

You MAY NOT:

  • Redistribute, resell, or share Content with others

  • Upload Content to other platforms or file-sharing services

  • Use Content for commercial training or teaching others (without permission)

  • Remove copyright notices or branding from Content

  • Create derivative works from Content itself (as opposed to the knowledge gained)

  • Use project files, templates, or assets provided with Content in commercial projects without modification

  • Share login credentials to allow others to access Content

7.3 Project Files and Assets

Sample files, templates, spreadsheets, and assets included with Content are:

  • Provided for educational purposes to demonstrate techniques

  • May be used or modified for personal educational projects

  • May NOT be redistributed or resold as-is

  • May be used in commercial projects only if substantially modified and transformed

7.4 Intellectual Property Rights

Copyright: All Content is protected by copyright and owned by MindSpaceX or our content creators/licensors.

Trademarks: MindSpaceX trademarks, logos, and branding may not be used without written permission.

User-Generated Content: If you contribute content to forums or community features, you grant us a license to use, display, and distribute that content within the Service.

8. Fair Use Policy

8.1 Purpose

Our Fair Use Policy ensures that all members have reasonable access to Content and that our Service operates efficiently.

8.2 Fair Use Guidelines

Reasonable Use means:

  • Downloading Content at a normal pace for genuine learning purposes

  • Accessing Content in line with typical educational viewing patterns

  • Using bandwidth and resources in a manner consistent with personal education

Examples of Fair Use:

  • Watching 2-5 courses per week

  • Downloading course materials related to courses you're actively studying

  • Revisiting Content multiple times for review

Examples of Excessive Use:

  • Downloading 50+ courses in a single day

  • Using automated scripts or bots to mass-download Content

  • Downloading entire catalog before cancelling

  • Accessing Content at rates inconsistent with human learning patterns

8.3 Download Limits

Reasonable Limits: While we don't impose strict numerical limits, we monitor usage patterns. Typical members download 5-15 courses per month.

Excessive Downloads: If your usage significantly exceeds normal patterns, we may:

  • Contact you to discuss your usage

  • Temporarily limit download capabilities

  • Request that you upgrade to an enterprise plan

  • Suspend or terminate your account for abuse

8.4 Enforcement

We will:

  • Monitor usage patterns using automated systems

  • Contact you if we detect unusual activity

  • Provide opportunity to explain before taking action

  • Apply our discretion reasonably and in good faith

8.5 Prohibited Automated Access

You must NOT:

  • Use bots, scrapers, or automated tools to download Content

  • Write scripts to systematically access or download materials

  • Employ any automated means to circumvent access controls

Automated mass downloading will result in immediate account termination without refund.

9. Acceptable Use and Prohibited Conduct

9.1 General Standards

You agree to use the Service responsibly and lawfully. You must comply with all applicable laws and regulations.

9.2 Prohibited Activities

You must NOT:

Account Abuse:

  • Use false information during registration

  • Impersonate others or misrepresent your identity

  • Create multiple accounts to abuse trials or promotions

  • Share your account with others

Technical Abuse:

  • Attempt to gain unauthorized access to our systems

  • Introduce viruses, malware, or harmful code

  • Interfere with the Service's operation or other users' access

  • Use the Service to send spam or unsolicited communications

  • Engage in "spidering," "scraping," or automated data collection

  • Reverse engineer or decompile any part of the Service

Content Abuse:

  • Redistribute, sell, or share Content

  • Remove or modify copyright notices

  • Upload Content to torrent sites or file-sharing platforms

  • Create "mirror" sites or archives of our Content

Community Abuse:

  • Post abusive, harassing, or offensive content in forums

  • Share others' personal information without consent

  • Post spam, advertisements, or commercial solicitations

  • Engage in fraudulent activity

Intellectual Property Violations:

  • Upload content that infringes others' copyrights, trademarks, or IP rights

  • Use our trademarks or branding without permission

9.3 Consequences

Violations may result in:

  • Warning and request to cease

  • Temporary suspension of account

  • Permanent termination without refund

  • Legal action for serious violations

  • Reporting to authorities for illegal activity

10. Community Forums and User Content

10.1 Forum Rules

When participating in forums, comments, or community features:

Be Respectful:

  • Treat others with courtesy and respect

  • No harassment, bullying, or personal attacks

  • No discriminatory or hateful speech

Be Constructive:

  • Provide helpful, relevant contributions

  • Give constructive feedback

  • Stay on topic

Be Legal and Appropriate:

  • No illegal content or activity

  • No obscene, vulgar, or sexually explicit material

  • No promotion of violence or self-harm

10.2 User-Generated Content

By posting content to our forums or community areas, you:

Grant Us a License: You give us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content within the Service.

Retain Ownership: You retain copyright in your original contributions.

Make Representations: You confirm that:

  • You have the right to post the content

  • Your content doesn't infringe others' rights

  • Your content complies with these Terms

10.3 Content Moderation

Our Rights: We reserve the right (but have no obligation) to:

  • Monitor all user-generated content

  • Edit, remove, or refuse to post content

  • Suspend or ban users who violate forum rules

No Liability: We are not responsible for user-generated content and do not endorse views expressed by users.

10.4 Reporting Violations

If you see content that violates these Terms, please report it to member@mindspacex.com.

11. Intellectual Property Complaints

11.1 Copyright Policy

We respect intellectual property rights and expect you to do the same.

11.2 DMCA Takedown Notice (Copyright Infringement)

If you believe Content on our Service infringes your copyright, please send a written notice to dmca@mindspacex.com including:

  1. Identification of copyrighted work: Description of the work you claim has been infringed

  2. Identification of infringing material: URL or specific location of the material on our Service

  3. Contact information: Your name, address, telephone number, and email

  4. Good faith statement: A statement that you believe in good faith that the use is not authorized

  5. Accuracy statement: A statement that the information in your notice is accurate

  6. Authority statement: A statement that you are the copyright owner or authorized to act on their behalf

  7. Signature: Your physical or electronic signature

11.3 Counter-Notice

If your content was removed due to a copyright claim and you believe the removal was improper, you may file a counter-notice.

11.4 Repeat Infringer Policy

We will terminate the accounts of users who repeatedly infringe intellectual property rights.

12. Service Availability and Modifications

12.1 Service Availability

We strive to provide 24/7 access to the Service. However:

Planned Maintenance: We may temporarily suspend access for:

  • Regular maintenance and updates

  • Security improvements

  • Server upgrades

We will provide advance notice when possible.

Unplanned Downtime: Occasionally, unplanned technical issues may occur. We will work to restore access as quickly as possible.

No Uptime Guarantee: We do not guarantee uninterrupted access and are not liable for temporary unavailability.

12.2 Content Updates

Dynamic Content Library: We regularly:

  • Add new Content to expand the library

  • Update existing Content to keep it current

  • Remove outdated or low-quality Content

No Guarantee of Specific Content: We cannot guarantee that specific Content will always be available. Content may be removed or modified at our discretion.

12.3 Service Modifications

We may modify, suspend, or discontinue any aspect of the Service at any time, including:

  • Features and functionality

  • Content offerings

  • Platform design and interface

Material Changes: For significant changes that negatively impact your membership, we will:

  • Provide 30 days' notice

  • Offer you the option to cancel with a pro-rata refund

13. Account Suspension and Termination

13.1 Termination by You

You may cancel your membership at any time as described in Section 6.

13.2 Suspension by Us

We may temporarily suspend your account if:

  • Your payment fails (as per Section 4.4)

  • We are investigating potential violations of these Terms

  • We receive legal notice requiring suspension

  • Your account security has been compromised

During Suspension:

  • You cannot access member Content

  • Your subscription continues unless cancelled

  • You may contact us to resolve the issue

13.3 Termination by Us

We may terminate your membership immediately if you:

  • Materially breach these Terms

  • Engage in prohibited conduct (Section 9)

  • Abuse the Fair Use Policy

  • Commit fraud or provide false information

  • Engage in illegal activity

  • Repeatedly violate our policies after warnings

Process:

  1. We will notify you of the violation

  2. In serious cases, termination may be immediate

  3. In less serious cases, you may be given opportunity to remedy

  4. Termination decision is final

Effect of Termination:

  • Immediate loss of access to all Content

  • No refund for violations

  • Loss of all account data and progress

  • Prohibition from creating new accounts

13.4 Appeal Process

If you believe your account was wrongly suspended or terminated:

  1. Email member@mindspacex.com within 14 days

  2. Provide your account details and explanation

  3. We will review and respond within 10 business days

  4. Our decision on appeal is final

13.5 Effect of Cancellation or Termination

Upon cancellation or termination:

Immediate:

  • Access to member Content ceases (at end of billing period for voluntary cancellations)

  • Downloads are no longer authorized

You Retain:

  • Previously downloaded Content for personal use only (if permitted under these Terms)

  • Knowledge and skills learned

You Lose:

  • Right to access new Content

  • Right to download additional materials

  • Account data (may be deleted after 60 days)

14. Privacy and Data Protection

14.1 Privacy Policy

Our Privacy Polic (see above) explains how we collect, use, and protect your personal information. By using the Service, you also agree to our Privacy Policy.

14.2 Personal Data We Collect

In connection with your membership, we collect:

  • Account information (name, email, password)

  • Payment information

  • Usage data (courses viewed, progress, downloads)

  • Device and technical information

  • Communications with us

14.3 How We Use Your Data

We use your data to:

  • Provide and improve the Service

  • Process payments

  • Send important account notifications

  • Provide customer support

  • Analyze usage patterns (aggregated and anonymized)

  • Comply with legal obligations

14.4 Marketing Communications

Opt-In Required: We will only send you marketing emails if you consent. You can:

  • Opt in during registration (optional)

  • Manage preferences in your account settings

  • Unsubscribe using links in emails

Transactional Emails: We will send necessary account emails (payment confirmations, password resets, etc.) regardless of marketing preferences.

14.5 Your Data Rights (GDPR)

If you are in the EU/EEA/UK, you have rights to:

  • Access: Request a copy of your data

  • Rectification: Correct inaccurate data

  • Erasure: Request deletion of your data

  • Portability: Receive your data in machine-readable format

  • Object: Object to certain processing

  • Restrict: Restrict processing in certain circumstances

  • Withdraw Consent: Withdraw consent for marketing

To exercise these rights, contact compliance@mindspacex.com.

14.6 Data Retention

We retain your data:

  • Active accounts: For duration of membership plus 12 months

  • Cancelled accounts: 60 days after cancellation (then deleted)

  • Financial records: 6 years for legal compliance

  • Marketing data: Until you unsubscribe

14.7 Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure servers.

15. Disclaimers and Limitation of Liability

15.1 Consumer Rights

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability that cannot be excluded under applicable law

15.2 Service "As Is"

To the fullest extent permitted by law, the Service is provided "as is" and "as available."

We Do Not Warrant:

  • That the Service will be uninterrupted, timely, secure, or error-free

  • That defects will be corrected

  • That the Service or servers are free of viruses or harmful components

  • The accuracy, reliability, or completeness of Content

  • That Content will meet your specific needs or expectations

15.3 Educational Content Disclaimer

Learning Outcomes: While we provide high-quality educational Content:

  • We do not guarantee specific results, certifications, or career outcomes

  • Individual results vary based on effort, aptitude, and circumstances

  • Content is for educational purposes and may not reflect current industry standards

Professional Advice: Content does not constitute professional advice (legal, financial, medical, etc.). Consult qualified professionals for specific guidance.

15.4 Third-Party Content and Links

The Service may include:

  • Links to third-party websites or resources

  • Third-party content or integrations

We Are Not Responsible For:

  • Third-party content or services

  • Accuracy or availability of third-party resources

  • Third parties' privacy practices

You access third-party resources at your own risk.

15.5 Limitation of Liability

Maximum Liability: Our total liability to you for any claims arising from your membership is limited to the amount you paid in the 12 months before the claim arose.

Excluded Damages: We are not liable for:

  • Indirect, incidental, special, consequential, or punitive damages

  • Loss of profits, revenue, data, or business opportunities

  • Loss of anticipated savings

  • Damage to reputation

This applies even if we were advised of the possibility of such damages.

15.6 Consumer Protection Laws

If you are a consumer in the EU/EEA/UK, you have legal rights under consumer protection legislation that cannot be excluded. Nothing in these Terms affects those rights.

16. Changes to These Terms

16.1 Right to Modify

We may update these Terms from time to time to reflect:

  • Changes in our Service or features

  • Legal or regulatory requirements

  • Improvements to our policies

16.2 Notice of Changes

Material Changes: For significant changes that affect your rights or obligations:

  • We will notify you at least 30 days before changes take effect

  • Notification will be sent to your registered email address

  • We will post a notice on our website and within the Service

Non-Material Changes: Minor updates (typo corrections, clarifications) may be made without notice.

16.3 Your Options

If you do not accept the updated Terms:

  • You may cancel your membership before the changes take effect

  • If cancelled due to material changes, you will receive a pro-rata refund for unused time

  • Continuing to use the Service after changes take effect means you accept the new Terms

16.4 Viewing Previous Versions

We will make previous versions of these Terms available upon request to compliance@mindspacex.com.

17. Dispute Resolution

17.1 Informal Resolution

Before pursuing formal dispute resolution:

  1. Contact us at compliance@mindspacex.com

  2. Describe your concern in detail

  3. Provide your proposed solution

  4. We will investigate and respond within 15 business days

Most disputes can be resolved through good-faith communication.

17.2 Complaints Process

If informal resolution fails:

Step 1 - Formal Complaint:

  • Send written complaint to complaints@mindspacex.com

  • Include account details, issue description, and supporting evidence

  • We will acknowledge within 2 business days

Step 2 - Investigation:

  • We will investigate thoroughly

  • May request additional information from you

  • Respond with findings and proposed resolution within 20 business days

Step 3 - Escalation:

  • If unsatisfied, request escalation to senior management

  • Final decision provided within 10 additional business days

17.3 Alternative Dispute Resolution (ADR)

EU Consumers: You may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

Danish Consumers: You may contact the Danish Consumer Complaints Board (Forbrugerklagenævnet) at www.forbrug.dk

17.4 Legal Action

Nothing in these Terms prevents you from bringing legal action in competent courts if you believe we have breached our obligations.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and MindSpaceX regarding your membership.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

18.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

18.4 Assignment

You: You may not transfer or assign your membership or these Terms without our written consent.

Us: We may assign our rights and obligations to a third party in connection with a merger, acquisition, or sale of assets. We will notify you if this occurs.

18.5 No Agency

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and MindSpaceX.

18.6 Force Majeure

We are not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemic, government actions, or infrastructure failures.

18.7 Survival

Sections that by their nature should survive termination (including intellectual property, liability limitations, indemnification, and dispute resolution) will survive termination of your membership.

19. Governing Law and Jurisdiction

19.1 Governing Law

These Terms are governed by the laws of Denmark, without regard to conflict of law principles.

19.2 Jurisdiction

For Consumers in the EU/EEA/UK:

  • You may bring legal proceedings in your country of residence or in Denmark

  • We may only bring proceedings against you in your country of residence

  • This does not affect your rights under mandatory consumer protection laws

For Business/Non-Consumer Users:

  • Exclusive jurisdiction: Courts of Odense, Denmark

19.3 Consumer Protection

If you are a consumer, you also have rights under consumer protection legislation in your country of residence, including mandatory rights that cannot be excluded or limited by these Terms.

20. Contact Information

For questions, concerns, or requests regarding these Terms or your membership:

MindSpaceX
[Full Street Address]
Odense, Denmark
[Postal Code]

Email Addresses:

Phone: +1 60764639

Office Hours: Monday-Friday, 9:00-17:00 CET (excluding Danish public holidays)

Website: www.mindspacex.com

21. Accessibility

We are committed to making our Service accessible to all users, including those with disabilities. If you require accessibility accommodations, please contact member@mindspacex.com.

22. Language

These Terms are provided in English. If translated, the English version prevails in case of any conflict or ambiguity.

By creating a MindSpaceX membership account, you acknowledge that you have read, understood, and agree to be bound by these Membership Terms and Conditions.

Disclaimer

Disclaimer

Updated January 01. 2026

1. General Website Information

The information provided on this website is for general informational purposes only. While MindSpaceX strives to ensure that all content is accurate, complete, and up to date, we make no representations or warranties, express or implied, regarding the accuracy, reliability, completeness, or suitability of any information on this website.

Information on this website may be updated, modified, or removed at any time without prior notice.

Your use of this website and reliance on any information contained herein is strictly at your own risk.

2. No Professional Advice

Unless expressly stated otherwise, the content on this website does not constitute legal, financial, medical, technical, or professional advice. You should not act or refrain from acting based on information found on this website without seeking appropriate professional advice specific to your circumstances.

3. Third-Party Links & External Content

This website may contain links to third-party websites or services. These links are provided solely for convenience. MindSpaceX has no control over, and assumes no responsibility for, the content, accuracy, privacy practices, or availability of third-party websites.

The inclusion of any link does not imply endorsement or affiliation.

4. Products & Services Disclaimer

All MindSpaceX products, services, software, and related materials are provided on an “as is” and “as available” basis, unless otherwise stated in writing.

To the maximum extent permitted by applicable law, MindSpaceX disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service.

5. Limitation of Liability

To the extent permitted by law, MindSpaceX, its directors, employees, partners, contractors, or affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, data, business interruption, or goodwill, arising from:

  • Your use or inability to use the website or services

  • Errors, omissions, or inaccuracies in content

  • Unauthorized access to or alteration of data

  • Delays, interruptions, or service failures

Nothing in this disclaimer excludes or limits liability that cannot be excluded under applicable law, including statutory consumer rights.

6. User Communications & Content Monitoring

MindSpaceX does not actively monitor or pre-screen user communications. However, we reserve the right to review, restrict, block, or remove content or communications that we reasonably believe:

  • Violate applicable laws or regulations

  • Breach our Terms of Service or Acceptable Use Policy

  • Pose a risk to MindSpaceX, users, or third parties

7. Intellectual Property

All content, structure, text, graphics, logos, and images on this website are protected by copyright and intellectual property laws. Any reproduction, distribution, or use of materials without prior written permission from MindSpaceX is strictly prohibited.

8. Policy Updates

MindSpaceX reserves the right to modify or update this disclaimer and related policies at any time. Updates will be posted on this website, and continued use of the website or services constitutes acceptance of the revised terms.

9. Online Dispute Resolution (EU Consumers)

In accordance with Article 14(1) of the EU Online Dispute Resolution Regulation, the European Commission provides an online dispute resolution platform, accessible at:
http://ec.europa.eu/consumers/odr/

10. Governing Law

This disclaimer shall be governed by and construed in accordance with applicable laws, without regard to conflict-of-law principles.

© 2026 by MindSpaceX

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